Customer Experience Management - Lead It or Lose It-Fa23

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Customer Experience Management – Lead It or Lose It-Fa23

$330.00

Additional information

Ols date	9/13/2023
Recording available	12/13/2023
Presenter	Kyle Hershberger, Tom Hershberger
Company	Cross Financial
Target Audience	Branch managers, Senior and middle managers, supervisors
Program Time	2:00-3:30 p.m. CT
Ols duration	90 minutes

This session is directed to middle and senior managers and focuses on the importance of leading a culture that intentionally manages the desired customer experience. Customer interactions previously limited to managing quality interactions on the telephone or at a branch are expanding to include all transactions, touch points, communications and technologies that deliver service and information to customers. Organizations that excel at managing the entire customer journey will successfully capture more relationships with targeted generations and market segments. Learn how to take a strategic approach to delivering your desired customer experience.

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Customer Experience Management – Lead It or Lose It-Fa23

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