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Customer-Centric Banking: Navigating Success through Journey Mapping-Fa24

$275.00

Additional information

Date

10/16/2024

Recording Available Until

1/16/2025

Presenter

Robert Zondag

Company

Wipfli LLP

Target Audience

Bank leaders looking to improve the success of their organization

Program Time

2:00 pm-3:00 pm CT

Duration

60 minutes

Put your customers at the heart of banking decisions. Explore the often-overlooked power of journey mapping to understand and enhance the customer experience. This session guides bank leaders in refocusing teams on customer-centric strategies, covering the fundamentals of journey mapping, its application in attracting and retaining talent, and its role as a valuable tool for infrastructure and technology investment decisions.

What is Journey Mapping?

  • How to use it use to recenter the organization with the client at the center
  • Using the map to help attract and retain talent
  • Using the map as a tool for infrastructure and technology investment decisions

Target Audience: Bank leaders looking to improve the success of their organization